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FREQUENTLY ASKED QUESTIONS
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How much is shipping?Our shipping fee is charged based on the subtotal after taxes and discounts. Canada Orders above $100: FREE SHIPPING Orders below $100: $15 CAD (tracked) Orders bellow $100: $5 CAD (untracked) International Orders above $100: FREE SHIPPING Orders below $100: $20 CAD Toronto Delivery: Varies on the location Pick Up: FREE Contact us through e-mail, facebook or instagram on how to avail delivery or FREE SHIPPING!
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How long is shipping?Once you have placed an order please allow 1-3 business days for the order to be processed and prepared for shipment.
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Will I be charged taxes and duties?Taxes are not included on any purchase. However, duties might vary by country. Please note that Fuyes Official do not have control nor responsible over these fees. We are also not able to reimburse you for the duties paid upon delivery.
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What is your return policy?To maintain the quality of our products, we do not allow returns or exchange. Although if we mistakenly ship the wrong product or a damaged product, we will replace it and pay for any shipping costs that will incur.
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Can I shower with your products?YES! You can shower while wearing the jewelry. If you want your jewelry to last for years, handle it with care. We encourage you to remove your jewelry before showering due to the fact that water contains salt, chlorine, and other chemicals that can cause damage on the look of your jewelry.
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How can we contact you?For more inquiries, feel free to contact us through this website or our social media accounts: Facebook: Fuyes Official Instagram: @fuyesofficial E-mail: fuyesofficial@yahoo.com
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